Know what is agreed before the visit.
A quote request is an enquiry. The work, price and appointment arrangements are confirmed separately with you before a visit is booked.
Quote requests and appointments
Submitting this website’s form does not book a visit, reserve a slot or commit you to a charge. We review the request, discuss suitability and pricing, and confirm any appointment separately.
The scope and price
Gutter clearance, exterior gutter cleaning, fascia and soffit cleaning, downpipe unblocking, inspections and minor repairs are distinct services. Your quote sets out the work included, the property sections covered and the price basis. Do not assume a service includes the others unless they are specified.
Height, gutter layout, access and condition affect the suitable work. Repairs, parts, difficult access and unusual buildings may need an individual assessment. Any inspection charge, travel, parking or other charge is explained before you agree. No payment or deposit is taken through this website.
Accurate property and access information
Please tell us about the property, gutter height, all relevant gutters and access restrictions. Mention conservatories, extensions, garages, locked gates, narrow paths, obstacles, shared access and parking restrictions. Only include areas you are authorised to arrange access to.
We confirm suitable access and the areas included before work proceeds.
Existing condition and changes
Cleaning does not repair damaged guttering, boards or finishes. Overflow and leaks can have several causes, and an enquiry description does not establish a diagnosis. If the condition, access or required work differs from what was expected, we discuss the proposed revised scope and price before you agree to further work.
Parts and repairs
Minor repairs are assessed for suitability. Any parts, replacement fittings or further visit required are discussed as part of the quote or an agreed change. A request for a repair does not confirm that the existing guttering can be repaired or that a minor repair will resolve a wider problem.
Payment and cancellation
Payment method, due date and any cancellation arrangements are provided with your quote, booking confirmation or invoice. If you need to change or cancel an agreed appointment, contact us as early as possible. Your statutory consumer rights remain unaffected.
If something is not right
Contact us with the job details and your concern. We will review it and discuss our response and any proposed remedy. Your rights to services carried out with reasonable care and skill, and other statutory rights, remain unaffected.
Company details
J Perry & Sons Ltd, registered in England and Wales, company number 15158192. Registered office and correspondence address: 21b Somerset Square, Nailsea, Bristol, England, BS48 1RQ. This is not a customer visiting address.